Refund and Return Policy

At Beauty Glam, customer satisfaction is our top priority. We ensure that every product is carefully packed and thoroughly checked before dispatch. However, if you are not fully satisfied due to a valid reason, we offer limited options for returns and refunds under the terms outlined below.

1. Return Policy

We accept returns only in the following cases:

  • You received the wrong product.

  • The product is damaged or leaking at the time of delivery.

  • You received an expired product.

To be eligible for a return:

  • You must report the issue within 24 hours of delivery.

  • A video recording of the parcel being unboxed must be provided as proof.

  • The product must be unused, unopened, and in its original packaging.

  • You must return the item via a reliable courier service within 3 days after approval.

⚠️ We do NOT accept returns for the following:

  • Opened or used products

  • Products damaged after delivery

  • “Change of mind” or customer preference

  • Skincare, cosmetics, or hygiene-related items due to health & safety reasons

2. Refund Policy

Refunds are processed in the following situations:

  • The product was not available or went out of stock after payment.

  • You returned a product due to valid and approved reasons listed above.

  • An order was cancelled before dispatch.

Refund Method:

Once your return is approved and the item is received and inspected, the refund will be processed within 5–7 working days through one of the following:

  • Bank Transfer

  • JazzCash

  • EasyPaisa

We will contact you to confirm refund method and details.

3. Exchanges

We currently do not offer product exchanges. In case of issues, the item must be returned for refund processing (if applicable), and a new order can be placed separately.

4. How to Initiate a Return or Refund

To start a return or refund process, please contact us at:
📧 beautyglaminc@gmail.com
📞 +92 328 4127412 (Call/WhatsApp)

Kindly include the following details:

  • Order Number

  • Issue Description

  • Unboxing Video Proof

  • Product Images (if necessary)

5. Policy Updates

Beauty Glam reserves the right to update this Refund and Return Policy at any time. Any changes will be posted on our website and social media platforms. Continued use of our services will be considered as your agreement to the updated policy.