The Ordinary Azelaic Acid Suspension 10%

We accept returns only in the following cases: You received the wrong product. The product is damaged or leaking at the time of delivery. You received an expired product. To be eligible for a return: You must report the issue within 24 hours of delivery. A video recording of the parcel being unboxed must be provided as proof. The product must be unused, unopened, and in its original packaging. You must return the item via a reliable courier service within 3 days after approval. ⚠️ We do NOT accept returns for the following: Opened or used products Products damaged after delivery “Change of mind” or customer preference Skincare, cosmetics, or hygiene-related items due to health & safety reasons Refund Policy Refunds are processed in the following situations: The product was not available or went out of stock after payment. You returned a product due to valid and approved reasons listed above. An order was cancelled before dispatch. Refund Method: Once your return is approved and the item is received and inspected, the refund will be processed within 5–7 working days through one of the following: Bank Transfer JazzCash EasyPaisa We will contact you to confirm refund method and details.